Automating customer support reduces costs and frees up your team’s time. Connect bulk emails and turn your contact centre into a source of profit by providing fast communication with customers.
No customer is left unattended! All requests go into one interface for easy and fast processing. Is the customer uncomfortable using chat? Call back or send an email in one click!
The customer support platform easily adapts to your needs and market trends: modern updates, custom solutions, and fast scaling to any size of contact centre.
Reach 80% of customers where they feel most comfortable. Combine the power of social messengers (Viber, Telegram, WhatsApp) with a real-time website widget to provide instant, multi-platform support in a single interface.
Voice contact remains a vital tool for handling complex or urgent inquiries. Ensure seamless telephony integration to provide a personal touch when text isn't enough to resolve high-priority issues.
An indispensable channel for formal communication, documentation exchange, and professional offers. Keep all official records organized and easily accessible within the NovaTalks ecosystem.
Set up chatbots and automated responses for round-the-clock customer support. Use all the power of AI to deliver the highest level of service.
Customer data and the history of their calls are stored on the platform. Use segmentation and assign tags to provide personalised service.
NovaTalks stores and analyses important information using a BI system and text analytics. Get valuable insights and improve your sales and service.
Create your own chatbots for customer support for every channel! With a simple builder, you can easily set up your own multilingual bot that will work 24/7, reducing the workload on agents. Use all the AI capabilities, start logic, and out-of-hours to seamlessly transition from a bot to a live agent. Provide quality service even in difficult situations. Learn more about our chatbots settings and features here.
Telephony in NovaTalks: automation and control of calls. NovaTalks provides everything you need to automate your customer service calls, from voice menu to quality assessment. Flexibly configure the distribution of chats and calls that an agent can handle simultaneously. Use the hold function, transfer the customer to another department or agent, or make a consultation call within an existing conversation. Read more.
Mass messaging with personalisation! Automated mass messaging are a convenient way to maintain effective communication with your customers. Filter your audience by tags, attributes, or contact details. Easily send personalised offers, reminders, news, and promotions to each customer. And thanks to automatic triggers, make the most of all the chances and arguments to encourage your customers to take action. Automated campaigns are supported for messengers and social media, so important information won’t go unnoticed. Learn more.
Automation with AI: less worries for the team, more results. We offer a set of AI tools to improve communication and service quality. Your agent gets help in real-time: correcting mistakes, translating into any language, changing the tone of the conversation, or summarising the conversation – all thanks to an AI assistant. Automatic quality assessment assesses customer emotions, checks script compliance, and analyses overall performance. So you always know how well your contact centre is performing. Learn more here.
Efficiency is under control! Real-time business analytics. See your business performance at a glance! Customise reports to suit your needs: select the indicators you need and group them by convenient intervals.Connect your BI system with ready-made dashboards and quickly evaluate everything that matters: overall contact centre efficiency, agent productivity, customer service quality (CSAT) – anything that deserves your attention! Read more here.
Turn customer interactions into invaluable data with powerful text and voice analytics! Experience the power of NovaTalks Insights! Now you can automatically extract important insights from customer interactions, transforming vast amounts of data into valuable business intelligence. NovaTalks Insights quickly processes all interactions and metadata, providing you with clear conclusions and actionable solutions to enhance your customer service performance. This is your chance to identify areas for improvement and take your customer experience to the next level!
Contact centres
E-commerce
Clinics
Support services
Banks
Industry
Telecom operators
Insurance companies
Logistics companies
Online schools
Clinics
And others
NovaTalks is a customer support platform that combines all communication channels in one interface for sales and impeccable service. No more switching between different windows! Just manage all customer requests in one system and improve processes with the help of AI.
Our AI assistant for business analyses dialogues and offers solutions that significantly save your managers’ time. Focus on the important issues, because AI will take care of the rest!
NovaTalks uses chatbots for customer support, AI-automatic quality assessment, and mass messaging, which significantly speeds up responses. Each request is processed taking into account the entire history of interactions, which increases personalisation and optimises service time.
Of course it is! Automatically record the sources and campaigns from which customers come by simply adding UTM tags to links.
NovaTalks offers flexible pricing for companies of all sizes. Start with a free trial period and choose the plan that suits your business.
We made the transition as easy as possible! Your team will be able to quickly get up to speed with NovaTalks thanks to support at every stage of data migration and integration assistance. Minimum effort – maximum results!
Of course! NovaTalks is designed for businesses of all industries, including e-commerce. The platform provides convenient contact centre management, customer support in messengers, automated responses, and integration with social media. It is a powerful tool for online sales!
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